The name behind the name
The WFH IT Support service is powered and delivered by the totality services team, which has achieved two consecutive Feefo Gold Trusted Service Awards, Five Star ratings from Trustpilot and Google, a 98% client retention rate and the world’s most sought-after information security standard – ISO 27001.
Up to 24/7 Remote IT Support
Our friendly team of experts provide remote IT support services around the clock for businesses anywhere in the UK.
We’re a Microsoft Partner and hold industry certifications, such as Cyber Essentials & ISO 27001.
WFH IT Support is part of the totality services group of companies, winners of the 2020 Feefo Gold Trusted Service Award.
Choose from 3 unlimited support plans
|Basic Security & 9am-6pm Support|
|More Security & 9am-6pm Support|
|Even More Security & 24/7 Support|
Per device, Per month
Remote IT Support Experts
In a nutshell, the way we work has changed.
The days of having staff work in a fixed office all the time is a thing of the past – the world has moved on, as has technology. Most businesses now host their mailboxes and data in the cloud with Microsoft 365 and / or Google Workspace. These platforms are cost-effective, fit-for-purpose and are enablers for a ‘work anywhere’ policy.
This new way of working requires a new way of providing IT Support. That’s where we come in.
We consistently achieve excellent client satisfaction thanks to a process driven approach, and a team of highly trained IT Support engineers.
A new service to support the
‘new normal’ of work
The pandemic proved what the IT industry already knew: most of us can work effectively from anywhere with an internet connection, and the right Cloud-based technology.
It’s these businesses, and their staff the WFH IT Support team serves.
Work From Home IT Support
How we help your business
Maximise the efficiency & productivity of your staff
Keep costs low & Return On Investment high
Provide business continuity & IT best practice
Peace of mind & protection from cybersecurity risks
WFH IT Support sign-up requirements
We provide rapid, easy and cost-effective remote IT support to organisations that meet the below criteria:
A revolution for the IT support sector
Fast, simple and hassle-free sign-up and onboarding, not the usual complex, time consuming process
3 crystal clear, unlimited support plans to chose from
No long-term contracts. Simple online sign up with easy monthly Direct Debit payments
Personal support and advice from a Customer Success Manager
Our Professional Services team is available to help with any other IT services required by your business.
Data and mailbox migrations to Microsoft 365 & Google Workspace
Our team of migration specialists can migrate your business to Microsoft 365 or Google Workspace from most legacy platforms you’ve been using – quickly, easily and at your convenience.
With the experience of countless successful migrations to call upon, there’s few problems we haven’t already solved with such projects, so you can choose the platform and our team with complete confidence.
Note: We only support businesses using Microsoft 365 or Google Workspace. Please get in touch if you’d like a quote to migrate to one of these platforms.
Our specialist IT consultants have the depth and breadth of knowledge, vision and integrity to advise businesses on how to maximise their investment in IT and minimise their costs, inefficiencies and operational timelines.
Our aim is to fully understand and analyse your goals, and help you achieve them. The technology, solutions and services we recommend aren’t simply best in class but best for your business, its operations and objectives.
IT Director as a Service
A senior member of our team will act as your remote IT Director when needed. This is very useful for advice on new technologies and IT best practice (e.g. IT security, IT ethics, disaster recovery etc.).
The service can also be used for any calls you may have with suppliers, prospective clients or clients.
Microsoft 365 & Google Workspace Enhancements
Once you’ve signed up to a support plan, and if required, we can make enhancements and roll-out new Microsoft 365 and Google Workspace applications or features.
We will highlight any security issues, and recommend productivity apps & features once your business has been onboarded, and on an ongoing basis. New functionality is constantly being rolled out.
IT Training for Microsoft 365 and Google Workspace
We’ve successfully implemented, migrated and supported Microsoft 365 and Google Workspace for many clients. That’s why we’re perfectly positioned to train your team to maximise the business benefits you gain from the platform with the minimum cost, time and hassle through our bespoke remote IT training.
So whether you and your team are new or existing users, we’ll make sure you make the very most of your investment in these popular cloud-based subscription solutions.
- Up to 24/7/365 remote IT support
- PC, Laptop, Mac, Microsoft 365 & Google Workspace support
- New staff on-boarding (inc. install of all apps required)
- Staff Leavers off-boarding
- PC / Laptop / Mac purchase service
- Hardware asset management
- Hard disk encryption management
- DNS Protection
- Email Filtering
- Microsoft 365 & Google Workspace Data Backup
- Quarterly account management video calls
What's not included
- Servers or physical data storage device support
- Network hardware (Firewalls, Data Switches or Wireless Access Points) support
- Windows 7, 8 or Home Operating System support
- Internet provision
- Internet connectivity support
- Non-Microsoft 365 or Google Workspace software support
- Printer problems and related connectivity support
- Onsite IT support
If the above is required, please contact totality services