IT Support & Security for businesses whose staff can work from anywhere

Award-Winning Remote Windows & Mac IT Support for UK companies with 10+ staff using Microsoft 365 or Google Workspace

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We donate 5% of support plan revenue to

The name behind the name

The WFH IT Support service is powered and delivered by the totality services team, which has achieved two consecutive Feefo Gold Trusted Service Awards, Five Star ratings from Trustpilot and Google, a 98% client retention rate and the world’s most sought-after information security standard – ISO 27001.

Feefo Rating:

4.9/5

Trustpilot Rating:

4.8/5

Google Rating:

5/5

Up to 24/7 Remote IT Support

Our friendly team of experts provide remote IT support services around the clock for businesses anywhere in the UK.

Certifications

We’re a Microsoft Partner and hold industry certifications, such as Cyber Essentials & ISO 27001.

Award-Winning

WFH IT Support is part of the totality services group of companies, winners of the 2020 Feefo Gold Trusted Service Award.

Choose from 3 unlimited support plans
Standard
£ 14.99
Basic Security & 9am-6pm Support
Professional
£ 24.99
More Security & 9am-6pm Support
Premium
£ 39.99
Even More Security & 24/7 Support

Per device, Per month

Remote IT Support Experts

In a nutshell, the way we work has changed.

The days of having staff work in a fixed office all the time is a thing of the past – the world has moved on, as has technology. Most businesses now host their mailboxes and data in the cloud with Microsoft 365 and / or Google Workspace. These platforms are cost-effective, fit-for-purpose and are enablers for a ‘work anywhere’ policy.

This new way of working requires a new way of providing IT Support. That’s where we come in.

We consistently achieve excellent client satisfaction thanks to a process driven approach, and a team of highly trained IT Support engineers.

A new service to support the
‘new normal’ of work

The pandemic proved what the IT industry already knew: most of us can work effectively from anywhere with an internet connection, and the right Cloud-based technology.

It’s these businesses, and their staff the WFH IT Support team serves.

Get started

Work From Home IT Support

How we help your business

Maximise the efficiency & productivity of your staff
Keep costs low & Return On Investment high
Provide business continuity & IT best practice
Peace of mind & protection from cybersecurity risks
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WFH IT Support sign-up requirements

We provide rapid, easy and cost-effective remote IT support to organisations that meet the below criteria:

Have 10+ Laptops, PCs or Macs

Use Microsoft 365 or Google Workspace platforms

On Windows or Mac environments

Registered in the United Kingdom

A revolution for the IT support sector

Fast, simple and hassle-free sign-up and onboarding, not the usual complex, time consuming process
3 crystal clear, unlimited support plans to chose from
No long-term contracts. Simple online sign up with easy monthly Direct Debit payments
Personal support and advice from a Customer Success Manager
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Professional Services

Our Professional Services team is available to help with any other IT services required by your business.

Click here to see all Professional Services

Data and mailbox migrations to Microsoft 365 & Google Workspace

Our team of migration specialists can migrate your business to Microsoft 365 or Google Workspace from most legacy platforms you’ve been using – quickly, easily and at your convenience.

With the experience of countless successful migrations to call upon, there’s few problems we haven’t already solved with such projects, so you can choose the platform and our team with complete confidence.

Note: We only support businesses using Microsoft 365 or Google Workspace. Please get in touch if you’d like a quote to migrate to one of these platforms.

Consultancy services

Our specialist IT consultants have the depth and breadth of knowledge, vision and integrity to advise businesses on how to maximise their investment in IT and minimise their costs, inefficiencies and operational timelines.

Our aim is to fully understand and analyse your goals, and help you achieve them. The technology, solutions and services we recommend aren’t simply best in class but best for your business, its operations and objectives.

IT Director as a Service

A senior member of our team will act as your remote IT Director when needed. This is very useful for advice on new technologies and IT best practice (e.g. IT security, IT ethics, disaster recovery etc.).

The service can also be used for any calls you may have with suppliers, prospective clients or clients.

Microsoft 365 & Google Workspace Enhancements

Once you’ve signed up to a support plan, and if required, we can make enhancements and roll-out new Microsoft 365 and Google Workspace applications or features.

We will highlight any security issues, and recommend productivity apps & features once your business has been onboarded, and on an ongoing basis. New functionality is constantly being rolled out.

IT Training for Microsoft 365 and Google Workspace

We’ve successfully implemented, migrated and supported Microsoft 365 and Google Workspace for many clients. That’s why we’re perfectly positioned to train your team to maximise the business benefits you gain from the platform with the minimum cost, time and hassle through our bespoke remote IT training.

So whether you and your team are new or existing users, we’ll make sure you make the very most of your investment in these popular cloud-based subscription solutions.

What's included

  • Up to 24/7/365 remote IT support
  • PC, Laptop, Mac, Microsoft 365 & Google Workspace support
  • New staff on-boarding (inc. install of all apps required)
  • Staff Leavers off-boarding
  • PC / Laptop / Mac purchase service
  • Hardware asset management
  • Anti-virus
  • Hard disk encryption management
  • DNS Protection
  • Email Filtering
  • Microsoft 365 & Google Workspace Data Backup
  • Quarterly account management video calls

What's not included

  • Servers or physical data storage device support
  • Network hardware (Firewalls, Data Switches or Wireless Access Points) support
  • Windows 7, 8 or Home Operating System support
  • Internet provision
  • Internet connectivity support
  • Non-Microsoft 365 or Google Workspace software support
  • Printer problems and related connectivity support
  • Onsite IT support

If the above is required, please contact totality services

WFH IT Support News

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