Award-winning IT support and security software for forward-thinking UK Businesses with 10+ staff
Standard
Basic Security
£ 14.99 / Per Device, Per month
- Free-of-charge on-boarding
- Unlimited 9am – 6pm remote IT support
- Microsoft 365
- Google Workspace support
- New staff on-boarding
- Leavers off-boarding
- PC / Laptop / Mac purchase service
- Hardware asset management
- Anti-virus
- Hard disk encryption management
- DNS Protection
- Email Filtering
- Microsoft 365 & Google Workspace Data Backup
1 month rolling contract
We donate £0.75 per device, per month to
MOST POPULAR
Professional
More Security
£ 24.99 / Per Device, Per month
- Free-of-charge on-boarding
- Unlimited 9am – 6pm remote IT support
- Microsoft 365
- Google Workspace support
- New staff on-boarding
- Leavers off-boarding
- PC / Laptop / Mac purchase service
- Hardware asset management
- Anti-virus
- Hard disk encryption management
- DNS Protection
- Email Filtering
- Microsoft 365 & Google Workspace Data Backup
1 month rolling contract
We donate £1.25 per device, per month to
Premium
Even More Security & 24/7 Support
£ 39.99 / Per Device, Per month
- Free-of-charge on-boarding
- Unlimited 24/7 remote IT support
- Microsoft 365
- Google Workspace support
- New staff on-boarding
- Leavers off-boarding
- PC / Laptop / Mac purchase service
- Hardware asset management
- Anti-virus
- Hard disk encryption management
- DNS Protection
- Email Filtering
- Microsoft 365 & Google Workspace Data Backup
1 year contract then 1 month rolling
We donate £2.00 per device, per month to
All packages are ex. VAT, pay monthly by Direct Debit.
Service Level Agreement details
for all plans
Priority 1 requests / issues
Max. 60 minutes tech response time
Priority 2 requests / issues
Max. 120 minutes tech response time
Priority 3 requests / issues
Max. 180 minutes tech response time
Priority Level Descriptions
for all plans
Priority 1: this is the highest priority level and it is for very serious incidents that:
- Prevent the effective use of any business-critical service;
- Seriously affect a substantial number of users;
- Imply a serious breach of security;
- Have serious implications for the Customer’s reputation;
- Are serious and require immediate attention; or
- Occur during a busy and/or critical period.
Priority 2: this is for serious incidents that:
- Prevent the effective use of any service and affect a substantial number of users;
- Have possible implications for an individual user; or
- Warrant this priority level.
Priority 3: this is for routine issues that:
- Prevent the use of any supported service by an individual;
- Cause inconvenience to a small number of computer users; or
- Have possible implications for the reputation of the Customer.