WFH IT Support Plans & Pricing

Award-winning IT support and security software for forward-thinking UK Businesses with 10+ staff

Standard

Basic Security

£ 14.99 / Per Device, Per month

  • Free-of-charge on-boarding
  • Unlimited 9am – 6pm remote IT support
  • Microsoft 365
  • Google Workspace support
  • New staff on-boarding
  • Leavers off-boarding
  • PC / Laptop / Mac purchase service
  • Hardware asset management
  • Anti-virus
  • Hard disk encryption management
  • DNS Protection
  • Email Filtering
  • Microsoft 365 & Google Workspace Data Backup
Sign Up

1 month rolling contract

We donate £0.75 per device, per month to
Supporting Crisis

MOST POPULAR

Professional

More Security

£ 24.99 / Per Device, Per month

  • Free-of-charge on-boarding
  • Unlimited 9am – 6pm remote IT support
  • Microsoft 365
  • Google Workspace support
  • New staff on-boarding
  • Leavers off-boarding
  • PC / Laptop / Mac purchase service
  • Hardware asset management
  • Anti-virus
  • Hard disk encryption management
  • DNS Protection
  • Email Filtering
  • Microsoft 365 & Google Workspace Data Backup
Sign Up

1 month rolling contract

We donate £1.25 per device, per month to
Supporting Crisis

Premium

Even More Security & 24/7 Support

£ 39.99 / Per Device, Per month

  • Free-of-charge on-boarding
  • Unlimited 24/7 remote IT support
  • Microsoft 365
  • Google Workspace support
  • New staff on-boarding
  • Leavers off-boarding
  • PC / Laptop / Mac purchase service
  • Hardware asset management
  • Anti-virus
  • Hard disk encryption management
  • DNS Protection
  • Email Filtering
  • Microsoft 365 & Google Workspace Data Backup
Sign Up

1 year contract then 1 month rolling

We donate £2.00 per device, per month to
Supporting Crisis

All packages are ex. VAT, pay monthly by Direct Debit.

Support Plan Features

FeatureStandardProfessionalPremium
Free-of-charge onboarding T0
Unlimited remote IT support T1 (9 am to 6 pm) (9 am to 6 pm) (24/7)
Telephone supportEmail only
Microsoft 365 support T2
Google Workspace support T22
New staff on-boarding T3
Leavers off-boarding T4
PC / Laptop / Mac purchase service
Hardware asset management T5
Anti-virus T6
Hard disk encryption management T7
DNS Protection T8
Email Filtering T9
Microsoft 365 & Google Workspace Data Backup T10

Service Level Agreement details

for all plans

Priority 1 requests / issues

Max. 60 minutes tech response time

Priority 2 requests / issues

Max. 120 minutes tech response time

Priority 3 requests / issues

Max. 180 minutes tech response time

Priority Level Descriptions

for all plans

Priority 1: this is the highest priority level and it is for very serious incidents that:
  • Prevent the effective use of any business-critical service;
  • Seriously affect a substantial number of users;
  • Imply a serious breach of security;
  • Have serious implications for the Customer’s reputation;
  • Are serious and require immediate attention; or
  • Occur during a busy and/or critical period.
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Priority 2: this is for serious incidents that:
  • Prevent the effective use of any service and affect a substantial number of users;
  • Have possible implications for an individual user; or
  • Warrant this priority level.
Priority 3: this is for routine issues that:
  • Prevent the use of any supported service by an individual;
  • Cause inconvenience to a small number of computer users; or
  • Have possible implications for the reputation of the Customer.

Not using Microsoft 365 or Google Workspace?

We only support businesses with mailboxes and data hosted by Microsoft 365 or Google Workspace. If you’re not using these platforms, don’t worry, we can take you there. For a quote, please get in touch to discuss your requirements.