Remote IT Support

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Professional remote IT support for those working from home

Covid-19 and the resultant lockdowns here in the UK have caused many small to medium-sized businesses to entirely re-think their operations – particularly how best to support their IT. With budgets and head counts both being squeezed by the pandemic and more and more people being encouraged to work from home, remote IT support is gaining in popularity over the expense of retaining a full-time, in-house IT support team.

Award-winning IT support

So the award-winning managed IT support provider, totality services, recently launched WFH IT Support. This new but highly expert and experienced team delivers the kind of 24/7, high quality IT support for your remote workers nationwide that was once the preserve of large corporates and their office-based operations.

In fact, our remote IT support service is perfect for every kind of small to medium-sized business that needs a fast, efficient, affordable and simple to arrange response when technical issues arise.

Flexible, versatile and great value remote IT support

The WFH IT Support team offer you a wide range of support options, right from 24/7 infrastructure monitoring and management and cybersecurity services to remote support for end-users.

As a result, we can maximise your IT’s availability and your business continuity while minimising downtime, hassle, frustration and costs. In short, we ensure your systems and staff are always up, running, productive and profitable.

Our remote IT support can evolve as your operations do so our service can always be tailored to the specific needs of your business and your people.

And despite our team boasting some of the best trained and qualified customer service and technical people in the business – plus we’ve resourced them with best-in-class technology – even the cost of our Premium Plan support (£39.99 per device per month) is one of the UK’s most affordable. And with this being the most expensive of our three plans, can you afford not to support the IT of your remote workers with us?

Remote IT support designed to be simple and affordable

We’ve specifically designed our onboarding procedure to be as simple, rapid, flexible and convenient as possible. The complete process is absolutely free of charge, too.

Once you sign up, you can add all your devices into our support service at once, one at a time or choose to onboard a few in week one and the rest at a later date. With WFH IT Support it’s all about what suits you, your team and the pace that works for you.

And with research showing that over 90% of all IT faults these days can be fixed remotely, you simply call or e-mail our in-house service desk to get expert help whenever one of your team has a problem. No automated services, no bots, just a qualified technician ready to ensure any IT issue is resolved quickly.

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Simplicity means affordability

To keep our service simple and therefore more cost effective, the WFH IT Support team doesn’t look after more complex systems such as office networks, servers or network attached storage (NAS) devices. Instead, we focus on providing your remote working teams nationwide with a comprehensive selection of support services. These include:

  • Unlimited remote IT support
  • Unrivalled expertise in both Mac and Microsoft environments, covering MacBooks, Macs, PCs and laptops
  • Proven experience in Cloud-based collaborative platforms such as Microsoft 365 and Google Workspace
  • Renowned cybersecurity services to protect your IT, data and business, from e-mail filtering to anti-virus and hard disk encryption management
  • Free, simple, fast and convenient sign-up for your business and staff, including all onboarding and offboarding
  • Mac, PC and laptop or Mac procurement services.

Putting your cybersecurity first

It’s reckoned that remote working puts your IT infrastructure, data, IP, private customer information, compliance and good reputation at greater risk than office-based working. Research by e-mail security company, Tessian, found that while 91% of IT leaders trust their people to follow cybersecurity policies at home, 48% of employees working from home said they were less likely to! Knowing this, and the fact that human error is the weakest link in any cybersecurity chain, scammers and hackers are keenly targeting your home workers.

That’s why the WFH IT Support team put cybersecurity central to our service. We not only offer you an annual IT security review, we’ll also analyse your systems to help you spot and close any gaps in your technical fortifications.

The kind of data defensive tools we recommend – from disk encryption and layered email security such as anti-phishing and anti-impersonation software to timed screen locks on devices and two-factor authentication (2FA) are all simple and cost effective to implement.

The many business benefits of remote IT support

  • There when you need us
    The WFH IT Support service is on-demand. That means it’s always available whenever you or your team have an IT issue.
  • Save money
    Our remote IT support specialists are ready to help you without adding any additional costs or the expensive overheads associated with an on-site visit or an in-house IT team.
  • Stay focused on your business
    Let us run your IT so that you can focus on running and growing your business, not worrying about troubleshooting computer issues.
  • Improve productivity
    With our remote IT support you can increase your team’s productivity by having your technology available and delivering business continuity.
  • Access a wide range of capabilities
    Our team of veteran and specialist IT professionals offers you a wide range of expertise and experiences gained supporting numerous technologies. Whatever your problem, chances are they’ll already have the solution.
  • Cutting-edge tech gives you a competitive edge
    Just like your business, technology constantly evolves. Our remote IT support team will keep you abreast of the latest developments and help you update when ready.
  • Regularly scheduled maintenance
    When it comes to your IT, prevention is always better than cure. Regular scheduled maintenance services – such as undertaking operating system and security updates – prevent downtime and provide the stability you and your team can count on and plan and work around.

Remote IT support - peace of mind for the new normal

Recent research has shown that over 40% of office workers are still working from home as a result of the pandemic, with nearly six in 10 of those currently doing so believing they will be working remotely until at least 2021. What’s more 12% of employees expect to work from home indefinitely.

So the WFH IT Support service is not just for today’s Covid-19 reality, it’s designed to provide fast, effective and affordable technical expertise - and welcome peace of mind - for tomorrow’s new normal.