The Coronavirus pandemic, the resultant lockdown and the rush to enable millions of people across London and the country to work from home have clearly shown us how important the right IT support is to the business community. But a proactive, effective and efficient remote IT support partner is not only there for crisis management. They have a much more central and important role in the ongoing operations, success, growth and security of your enterprise. Your IT strategy – which your managed IT support partner is crucial to the delivery of – underpins every aspect of your business. So if your IT support partner isn’t actively helping you achieve your goals because they’re providing a stale, sub-standard and unresponsive service, they could be costing you dear. In this article, then, we’re going to highlight the six ways you can tell it’s time to change your IT support partner.

Your IT support partner matters and here’s six ways you can tell it’s time to change yours

Even with the best of intentions and practices, we all know that IT issues arise. What you need to be confident of is that the experience, expertise and capabilities of your IT support partner will resolve any problem quickly, conveniently and without fuss – before they have the chance to negatively impact your business continuity. If you’re not getting that level of service, you need to consider these six ways you can tell it’s time to change your IT support partner. Read on to discover:

  • The damage poor IT support can do.
  • Why you shouldn’t put off making the switch.
  • Six ways you can tell it’s time to change your IT support.
  • How IT and the right IT support can deliver positive change for your business.

The damage poor IT support can do

It’s not just the big IT problems that can hurt your business. Smaller, da-to-day, repetitive and continuous issues can be equally damaging, if not more so. Consider how recurring niggles stop your people working, take time to report and even more time to be fixed, only to keep happening. Add all those minutes and hours up and over the course of a year they total days of downtime, which eats into your productivity and profitability.

What’s more, the stress such issues cause your people, the heightened cybersecurity risks poorly performing systems result in and business opportunities missed are just some of the hidden impacts of poor IT support in London and right across the UK.

Why you shouldn’t put off making the switch

Switching your remote IT support provider is a bit like switching bank accounts, isn’t it? Although you know there are clear business benefits at the end of it, the sheer hassle you think is involved prevents you from making the change. Trouble is, the providers of poor service in any sector rely on customer apathy – they count on us just putting up with it.

Please don’t believe moving your business to a new IT support provider will cause major upheaval, lead to an increase in downtime or mean it’s safer sticking with the devil you know!

A new and capable IT support provider will make the transition of your business to them seamless and painless, while delivering greater peace of mind and operational improvements and advantages from day one.

Six ways you can tell it’s time to change your IT support

1: Your business has changed but you haven’t changed your IT provider.

We bet that if you look back to when you first appointed your IT services provider, your business was very different from the one you run today. It will have evolved and grown. We also bet that you haven’t changed your provider to reflect those changes in your business and neither will they have changed their service.

Sure, your remote IT support partner may have served you well when you were smaller and your technology needs were simpler. However, if your business has incorporated new processes with greater reliance on IT, chances are you’ve outgrown that partner.

2: They’re not as responsive as they used to be

Take a quick check back on your original service-level agreements (SLAs) with your managed IT support partner. It could be that either the SLAs you signed up to back then are no longer applicable to your operation or your partner has become complacent and let their initial energy and performance slip.

3: Their proactivity has dropped off

IT support companies often only respond when there’s a problem and only once you’ve chased them and asked them to sort it.

But a good IT Support partner isn’t just there for when things go wrong. Instead, they should be proactively trying to help you improve and grow your business, via an ever-evolving IT strategy. That means responding to changes in technology and informing you of the latest regulations and opportunities to implement best practice.

The acid test is this: if you’re paying a monthly retainer to an IT support partner but rarely hear from them, it’s a warning light that something’s not right.

4: Different day, same issues

If your team is having to report the same niggling IT issues time and time again, they’ll be getting frustrated and letting you know in no uncertain terms. Worse still, those little issues could be adding up to a large black hole of costly downtime for your business.

Note: research suggests IT downtime could cost UK industry £3.6 million on average annually.

If you find that your remote IT Support partner is failing to find solutions to your recurring IT problems, there could be three issues afoot:

  • they may not equipped to support your business,
  • they may lack the expertise needed to get to the root of the problem, or
  • they are simply after quick fixes rather than taking the time to find the best long term and permanent solutions.

Switching IT support provider will give you a fresh perspective on the issues and permanent solutions.

5: You lack confidence in their capabilities

If you don’t have confidence in your IT support provider, you’re never going to have the peace of mind you need to let them run your IT while you run your enterprise.

Ask yourself these questions:

  • Do you feel reassured and confident that they’ll fix issues quickly when you report them?
  • Do you believe they are proactively helping you improve your business or just providing quick fixes when required?
  • Do you fear you’re not getting the answers you need from your current provider?
  • Do you think they’ve got your best interests at heart?

The way you answer the above questions will help determine whether or not you need to switch your remote IT support partner.

6: The only constant in business is change

A successful business is a living, breathing thing. It changes, evolves and hopefully grows. So what if you want to move forward but something keeps holding you back? Start by looking at your IT, your IT strategy and your procedures. Key to change and growth is embracing new technologies, to stay ahead of the latest developments and your competition.

A good IT support partner should help you drive and deliver the change you want to see. If your current IT support partner doesn’t match your ambitions for your business, it’s almost certainly time for change.

How IT and the right IT support can deliver positive change for your business

Create flexible working opportunities

Many companies are realising – and the Covid-19 outbreak has proven beyond doubt – the benefits of their people working from home. But flexible-working options mean more than working remotely. It could include offering job sharing or flexi-hours schemes.

In today’s competitive marketplaces, the more flexible your work practices are, the more attractive an employer you become. This enables you to recruit and retain the best talent.

Such flexibility means you can provide a better service to your customers because you’re open for business at times when your competitors are closed.

The right IT systems backed up with the right work from home IT support enable your team to enjoy flexible working, at home and on the move, without compromising quality, productivity or security.

Provide enhanced security

Once again, the right IT coupled with the right IT support can only enhance the security of your IT, data, IP, confidential customer information, compliance with data protection legislation and hard-earned reputation, no matter where you people are working.

Increase productivity

Implement the right IT strategy and you can maximise productivity while minimising costs. A good IT support partner will help you use technology to streamline daily activities, automate processes, improve collaboration between teams and reduce downtime.

Build a better working environment

As your business evolves, it’s important that your office culture does the same. This ensures everyone is collaborating and working efficiently together to boost productivity and morale.

Collaborative tools such as Microsoft Teams can really transform your workplace. They can help to create an environment where employees better communicate, collaborate and share ideas.

How to change IT support partner for good

As we said above, changing to the right IT support provider doesn’t have to be a painful, expensive or drawn-out process. In fact, they will manage the entire process for you, delivering a seamless transition from your previous provider. We believe you’ll quickly see the benefits as your new provider brings fresh insights and suggestions that you can implement straight away.

The team here at WFH IT Support  was established specifically to support businesses whose people work at home or remotely – wherever they are in the UK – as long as they use Cloud-based solutions, such as Microsoft 365 or Google Google Workspace.

WFH IT Support is a specialist capability of totality services, one of best trusted IT support companies in London, whose IT professionals have earned two consecutive Feefo Gold Trusted Service Awards, Five Star ratings from both Trustpilot and Google, and a 98% client retention rate.

So if it’s time to switch your IT support provider, why not call the friendly team at Work From Home IT Support team for a confidential, no obligation chat about your needs and our affordable plans for your enterprise.



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